Terms & Conditions

Business name: HX Mechanics (“we”, “us”, “our”)

By booking or using our services, you agree to these Terms & Conditions.

1. About Our Services

We provide mobile mechanic services including diagnostics, maintenance, repairs, safety checks, and other vehicle work at a location agreed with you.

Services are provided with reasonable skill and care in accordance with the Consumer Guarantees Act 1993 (unless you are contracting for business-to-business services).

2. Booking & Authorization

By booking:

• You confirm you are the owner or authorised operator of the vehicle.

• You consent to us performing work, including road tests if required to diagnose, inspect, or verify safety.

3. Vehicle Condition & Pre-Existing Issues

• Your vehicle may have existing faults, wear, or damage not caused by our work.

• We are not responsible for pre-existing damage.

• We may take photos/videos of the vehicle before, during, or after service to record existing conditions — including any pre-existing damage. These images may also be required for indemnity or dispute resolution.

4. Test Drives & Use of Vehicle

• Test drives may be necessary to complete diagnostics or confirm repairs.

• You authorise us to operate your vehicle as reasonably necessary for service completion.

• We follow standard road safety practices and NZ traffic laws during all test drives.

5. Payment Terms

• Full payment is due on the day of service unless otherwise agreed in writing.

• Failure to pay on time may result in:
  

  • Late fees

  • Suspension of future services

  • Recovery action

• We accept payment methods as displayed at booking.

6. Quotes & Variations

• Initial quotes are estimates based on available information at the time.

• We will advise you of additional costs before proceeding when reasonably practicable.

• You may choose to cancel additional work if you do not agree to revised costs.

7. Consumer Law & Fair Trading

• We will not engage in misleading or deceptive conduct, false claims, or unfair practices, as required by the Fair Trading Act 1986.

• Where the Consumer Guarantees Act applies, services will be performed with reasonable care and skill.

Note: Some consumer law guarantees may not apply in commercial/business-to-business transactions.

8. Liability & Risk

• To the fullest extent permitted by NZ law, our liability is limited to the cost of the specific service provided.

• We are not liable for:
  

  • Pre-existing damage not caused by our work

  • Indirect, special, or consequential losses

  • Loss of use, income, or other incidental losses

Nothing in these Terms limits rights you may have under applicable consumer laws where those cannot be excluded.

9. Cancellations

• Please notify us of cancellations as early as possible.

• Late cancellations may incur a call-out or booking fee.

10. Changes to Terms

We may update these Terms from time to time in accordance with legal requirements. Updated versions will be posted on our website.